Library Reopening Safeguards
COVID-19 Library Service FAQ
What steps is the library taking in our current circumstances? Where can I find more information about COVID-19 and local resources if I need help?
Information and useful links can be found here.
Is the library building open to the public?
The library building is carefully reopening on June 15, 2020. Details on how we are reopening can be found here. Curbside service will also continue to be available for those who prefer contact free checkout of library materials. Library staff is in the building and available during our business hours to answer questions and assist patrons via telephone at 317-896-9391.
How does curbside pick-up service work?
1. Use the catalog at wwpl.lib.in.us or call 317-896-9391 during our curbside pick-up hours posted below to place the items you want on hold.
2. You will receive your usual hold notification via phone call, text or email that your items are ready for pick-up.
3. Call 317-896-9391 when you are on your way to the library. Staff will place your items in a labeled bag on the table at the main entrance of the library.
What are your curbside pick-up hours?
MON – WED: 10:00 AM – 8:00 PM
THURS – FRI: 10:00 AM – 6:00 PM
SAT: 10:00 AM – 5:00 PM
SUN: 1:00 PM – 5:00 PM
How do I access eBooks or audiobooks via Libby?
Click here for instructions.
How do I use hoopla to borrow eBooks, audiobooks, comics, movies, music, and more?
Click here for instructions.
What resources can I access online?
To access to downloadable materials, visit this link. You may also find additional electronic resources from our Resources page.
When will events and outreach at the library resume?
Programming will resume in a limited capacity beginning on September 1, 2020. We will also be offering a variety of virtual programs for all ages, and will continue to reassess the situation. Check our events calendar for more information – https://wwpl.librarycalendar.com/
Can I still book a meeting room?
Rooms are now available for public use in a limited capacity. Please check our events calendar for room availability – https://wwpl.librarycalendar.com/ – then contact the Information Desk via phone at 317-896-9391 for more details and to book rooms.
How can I get updates about the library’s operations?
Check this page for updates and follow us on our social media pages.
What if I need public WiFi access?
Public WiFi is available inside the library when we are open. You can also access it from our west side parking lot, if you prefer not to enter the building and also when our physical building is closed. The network is LibraryWiFi and no password is needed.
How do I reset my password/pin?
Follow the instructions below. Your Evergreen password is also your password for logging into online databases and downloading materials from apps such as Libby and Hoopla.
Angie says
March 15, 2020 at 3:18 PMWhat about the scheduled tax preparation appointments? Is there another location?
Webmaster says
March 16, 2020 at 12:17 PMHi Angie,
At this time AARP has canceled tax preparation appointments at all locations. If we find out more information, we will share it ASAP on our website and social media accounts.
– WWPL Staff
Kendrah says
March 28, 2020 at 1:51 AMMy library card expired how can I renew to use it?
Webmaster says
March 29, 2020 at 9:51 AMHi Kendrah,
Please use the contact form at this link (http://wwpl.lib.in.us/contact-us/) and send us your full name and library card number. We will go ahead and renew your card. Thanks!
– WWPL Staff
Cindy DiGioia says
April 22, 2020 at 12:03 PMAre all library materials still due back on April 28th?
Thank you.
Webmaster says
April 22, 2020 at 12:05 PMDue dates are extended through July 1. We will update the FAQ!
Anne Poynter says
April 23, 2020 at 9:29 PMI lost my Evergreen Card several years ago. How can I look up my account? Should I just register for a new card?
Webmaster says
April 23, 2020 at 9:44 PMYes, go ahead and register for a new card online: https://evergreen.lib.in.us/eg/opac/register
Thanks!
Robin MacLennan says
April 28, 2020 at 10:38 PMI have a 2 big boxes of paperbacks in great shape. My youngest of 3 graduated last year and would love to be able to donate to your library. Most were required reading for Westfield HS.
Webmaster says
April 28, 2020 at 11:28 PMHi Robin,
At this time we are unable to take donations. If you could check back with us when we re-open to the public, we would appreciate it. Thank you!
Kristy H. says
June 1, 2020 at 11:16 PMI got an email saying my account expires in 30 days. Evergreen says this as well. What does this mean and how do I fix this issue? Thank you!
Webmaster says
June 2, 2020 at 10:49 AMHi Kristy,
All you need to do is give us a call at 317-896-9391 during library hours and we can update your account over the phone.
Thanks!
-WWPL Webmaster