COVID-19 Library Service FAQ
What steps is the library taking in our current circumstances? Where can I find more information about COVID-19 and local resources if I need help?
Information and useful links can be found here.
Is the library building open to the public?
No. The library building will be closed to the public until further notice. Curbside service is available if patrons would like to check out physical library materials. Library staff is in the building and available during our curbside pick-up hours to answer questions and assist patrons via telephone at 317-896-9391.
I have items checked out. When will they be due?
All items currently checked out will be due on July 1, 2020. No fines will accrue during this time period. You may now return library materials that you have checked out in the outside book drops.
Can I still check out physical materials from the library?
Yes! You may utilize our curbside pick-up service.
How does curbside pick-up service work?
1. Use the catalog at wwpl.lib.in.us or call 317-896-9391 during our curbside pick-up hours posted below to place the items you want on hold.
2. You will receive your usual hold notification via phone call, text or email that your items are ready for pick-up.
3. Call 317-896-9391 when you are on your way to the library. Staff will place your items in a labeled bag on the table at the main entrance of the library.
What are your curbside pick-up hours?
MON – WED: 10:00 AM – 8:00 PM
THURS – FRI: 10:00 AM – 6:00 PM
SAT: 10:00 AM – 2:00 PM
What will happen to items I already have on hold?
You will be contacted if you have available items on hold, and you may schedule a time to pick them up via our curbside service.
How do I access eBooks or audiobooks via Libby?
Click here for instructions.
How do I use hoopla to borrow eBooks, audiobooks, comics, movies, music, and more?
Click here for instructions.
What resources can I access online?
To access to downloadable materials, visit this link. You may also find additional electronic resources from our Resources page.
When will events and outreach at the library resume?
All in-person library events and outreach are currently canceled until further notice. We will continue to reassess the situation, so please stay tuned for more details.
Can I still book a meeting room?
As we do not know when we will re-open, no new room reservations will be taken.
How can I get updates about the library’s operations?
Check this page for updates and follow us on our social media pages.
What if I need public WiFi access?
If you need public WiFi, you can still access it from our west side parking lot, even though our physical building is closed. The network is LibraryWiFi and no password is needed.
How do I reset my password/pin?
Follow the instructions below. Your Evergreen password is also your password for logging into online databases and downloading materials from apps such as Libby and Hoopla.