COVID-19 Library Service FAQ

What steps is the library taking in our current circumstances? Where can I find more information about COVID-19 and local resources if I need help?

Information and useful links can be found here.

Is the library open?

No. The library will be closed until further notice.

I have items checked out. When will they be due?

All items currently checked out will be due on April 28, 2020. No fines will accrue during this time period. Please do not return items in the library’s book drop until further notice.

Can I still check out physical materials from the library?

No.

What will happen to items I have on hold?

All items currently on our hold shelf will be waiting for you when we re-open.

How do I access eBooks or audiobooks via Libby?

Click here for instructions.

How do I use hoopla to borrow eBooks, audiobooks, comics, movies, music, and more?

Click here for instructions.

What resources can I access online?

To access to downloadable materials, visit this link. You may also find additional electronic resources from our Resources page.

When will events and outreach at the library resume?

All in-person library events and outreach are currently canceled until further notice. We will continue to reassess the situation, so please stay tuned for more details.

Can I still book a meeting room?

As we do not know when we will re-open, no new room reservations will be taken.

How can I get updates about the library’s operations?

Check this page for updates and follow us on our social media pages.

What if I need public WiFi access?

If you need public WiFi, you can still access it from our west side parking lot, even though our physical building is closed. The network is LibraryWiFi and no password is needed.

How do I reset my password/pin?

Follow the instructions below. Your Evergreen password is also your password for logging into online databases and downloading materials from apps such as Libby and Hoopla.